24/7 Customer Support
Why is the availability of a high quality customer support service vital on today?s hosting market? Which are the regular customer support channels?
Being able to get in touch with your cloud web hosting provider whenever you have any questions or encounter any troubles is important and how quickly they will answer back and take action is often essential, particularly if your web site is business-oriented, as longer downtime could mean losing potential clients. The support options are usually a quick way to recognize genuine providers from resellers. The second usually reply only to email messages or support tickets and you may need to wait for a whole day or maybe more to receive a reply. When the issue needs a couple of replies, you'll end up losing a few days to get a basic problem solved. When you use a legitimate and reliable hosting company, you'll be in a position to connect with the support team anytime and receive an instant response no matter what the problem or the question is - pre-sales, customer or technical one.
24/7 Customer Support in Cloud Web Hosting
We offer 24/7 billing, customer and tech support for our Linux cloud web hosting. Even if you aren't our client yet and you have some questions, we will help you right away and give you the necessary info, to give you a choice to make an informed decision when you get your new website hosting account. We are available any time, including weekends and holidays, and we provide you with various ways of communication to get in touch with us - phone, live chat, email messages and support tickets. For your benefit, we have multiple telephone numbers internationally, thus you are able to call the one which is closer to you. The maximum response time for your e-mail messages and your tickets is one hour. The regular response time is around 15-20 min, so you can forget about waiting for several days to receive support for some task or issue, regardless of its difficulty.