A ticketing system is the most popular correspondence medium that web hosting providers offer to their clients. It is usually part of the billing account and is the easiest way to solve a problem that requires some time to examine or that needs to be forwarded to an admin. Thus, all comments supplied by either side will be stored in one and the same location in case somebody else needs to work on the given problem and the info in the ticket will be available to all parties. The negative side of deploying a ticketing system with most hosting platforms is that it’s not included in the hosting Control Panel, which suggests that you will have to log in and out of at least two accounts to carry out some procedure or to get in touch with the hosting company’s customer service staff. If you want to administer a number of domains and each one is hosted in its very own account, you’ll have to use even more accounts at the same time. In addition, it may take a significant length of time for the provider to reply to your ticket.

Integrated Ticketing System in Cloud Web Hosting

Our Linux cloud web hosting come with an integrated ticketing system, which is an indivisible part of our custom-built Hepsia hosting Control Panel. In stark contrast to other similar tools, Hepsia will enable you to manage everything related to the hosting service itself in the very same location – payments, website files, emails, trouble tickets, etc., avoiding the necessity to sign in and out of different interfaces. In the event that you’ve got any technical or pre-sales questions or any difficulties, you can post a ticket with just a couple of clicks without having to log out of your hosting Control Panel. During the process, you may choose a category and our system will present you with a variety of educational articles, which will provide you with more information and which may help you fix any specific problem even before you actually post a ticket. We guarantee a response time of no more than 60 minutes, even in case it’s a weekend or a public holiday.