A live chat is a real-time way of communication between a website hosting company's support team and its customers. It is a very efficient method to get some info about the website hosting services or get some problem resolved because you are talking to a live representative. The advantages of using a live chat service instead of calling or opening a ticket are the reduced chance of errors at the time you exchange data like usernames or domain names, the quicker response time because the communication is live and the fact that you do not have to stay on the chat all the time - you're able to do something else entirely while the agent investigates the issue involved. What's more, you'll be able to be a part of a live chat room from any computer that is connected to the world wide web, avoiding the telephone costs that you'll need to pay in case you're calling to another country.
Live Chat Support in Cloud Web Hosting
Along with the telephone and ticket support, we supply live chat support as well. You will be able to get in touch with us every single day, which includes weekends and holidays, and we can give you more info about the Linux cloud web hosting that we provide if you are not among our customers yet, or about general and billing questions if you already have an account. Though for entirely technical matters you will have to open a ticket to our tech assistance team, as such issues will require extra time to be dealt with, you can still contact us on our live chat for some technical info. For instance, we are able to help you set up an email address in your email client or troubleshoot a number of issues, saving you a long time. Even when our phone lines are already off for the day, you will be able to talk to a live person.