Despite the fact that this is not the mainfactor for you to distinguish a reliable cloud web hosting provider from a bad one or a reseller from a real provider, having the option to call and communicate with a live person is an indicator that you are not working with a one-person firm and that you'll be able to reach someone whenever you need assistance. The telephone support for web hosting services may vary from standard to experienced, so the issues that can be resolved through a phone call differ based on the particular service provider. In the general case, these issues are simpler and include billing or 1st level tech issues since more complex tasks usually need a support ticket where both you and the system administrators can follow what is going on with a given issue. Nonetheless, having the option to call your provider can save you a lot of time and efforts for the multitude of small issues which will eventually show up at the time you manage your hosting account.
Phone Support in Cloud Web Hosting
All of our cloud web hosting packages feature telephone support fourteen hours per day even on public holidays, which means that if you do not have an account yet, you can give us a call and find out more about our solutions or whether we'll meet the system requirements for your web sites. For your benefit, we have local phone lines in the United States of America, the United Kingdom and Australia, so you'll be able to call the phone number that is closer to you. In case you are a current customer, we will help you promptly with any general and billing matters and with numerous technical matters in order to save you time and efforts - we are aware of the fact that often it's quicker to talk to a live person so as to get things done right away. Of course, some problems cannot be resolved over the phone, so in such a case you will have to use our ticketing system.