Tech Support Channels
A 1–Hour Ticket Response Time Guarantee
Each help request you send to us will be attended to within maximum 60 minutes. If for any reason whatsoever your ticket or e–mail requires additional assistance from a sysadmin, we will forward it and leave a comment to inform you that your matter is being worked on. If you order our Optional Managed Services package, all of the tasks included there will be performed at a time of your choosing.
An Excellent Client Care Service
If you require help while using our Control Panel or with any of the apps that we’ve preinstalled on the dedicated hosting server for you, do touch base with our help desk support team anytime through the ticketing system. Additionally, should you require help administering your dedicated hosting server, you can order our Optional Managed Services package, that includes OS updates every week, troubleshooting and software installation services, server monitoring and restarting procedures, backup hard disk drive space, etcetera.
An Intuitive Help Section
Our Control Panel has been preinstalled for each Linux dedicated hosting server. Among its characteristics is a rather time and effort–saving integrated knowledgebase that will guide you step by step on all the operations that you can perform. The majority of educational articles have video versions which show all the actions that you can carry out in a highly illustrative manner. You can find all the how–to articles and the video tutorials in the top right corner of each section of the Control Panel.